Product Design Executive
Design leadership for complex platforms.

I modernize product ecosystems, design organizations and operating models—connecting customer experience, Product, Engineering and AI to measurable business outcomes.


Selected Outcomes:

  • 23% reduction in platform development costs helped enable

  • 18% increase in release velocity

  • 20–30% improvement in design and engineering cycle time

  • Record-high client retention support

  • 400+ employees trained. Built and facilitated an in person & online accessibility program that helped reduce accessibility-related defect tickets

View Case Studies

23% Cost ↓ 18% Release velocity ↑ 20–30% Cycle time ↓ 60+ Org leadership

Unifying a Fragmented Five-Product Experience

Turning Around a Stalled Diabetes Management Pilot

Description


Operative’s five core solutions had evolved across different technology stacks, creating a fragmented product ecosystem with inconsistent experiences, low engagement and CSAT, high abandonment, and accessibility gaps.

After evaluating the portfolio, establishing baseline measures, and speaking directly with end users, I identified the highest-friction areas and developed a phased modernization strategy that could deliver value without waiting for a complete technical retrofit.

I led UX, front-end engineering, Product, and customers in creating a shared design language and accessibility foundation across all five products, while establishing a roadmap for deeper workflow, code, design-system, and compliance improvements.

The first portfolio-wide refresh increased engagement and CSAT, reduced abandonment, improved accessibility compliance, strengthened customer confidence, contributed to record client retention, and helped generate increased RFP activity.

Description


I took ownership of a stalled vendor-built diabetes condition-management pilot with low engagement and CSAT, high abandonment, and limited impact on treatment adherence.

After evaluating the existing product, establishing baseline measures, and speaking directly with patients, I determined that rebuilding a focused MVP around the highest-value needs would be faster and more effective than retrofitting the existing application.

I aligned leadership around that direction and brought UX, research, clinicians, patients, Engineering, Product, and a clinical psychologist together in a close cross-functional team to design and launch the new experience.

The redesigned pilot increased engagement and CSAT, reduced abandonment, improved treatment adherence by more than 20% among participants, and established a scalable model for future condition-management experiences.

Description


I took ownership of a stalled vendor-built diabetes condition-management pilot with low engagement and CSAT, high abandonment, and limited impact on treatment adherence. After evaluating the existing product, establishing baseline measures, and speaking directly with patients, I determined that rebuilding a focused MVP around the highest-value needs would be faster and more effective than retrofitting the existing application. I aligned leadership around that direction and brought UX, research, clinicians, patients, Engineering, Product, and a clinical psychologist together in a close cross-functional team to design and launch the new experience. The redesigned pilot increased engagement and CSAT, reduced abandonment, improved treatment adherence by more than 20% among participants, and established a scalable model for future condition-management experiences.

Outcome

Higher engagement, lower abandonment, higher CSAT, improved accessibility compliance, record client retention, and increased RFP activity.

Outcome

Higher engagement, lower abandonment, higher CSAT, and 20%+ improvement in treatment adherence among app participants.

Selected Recognition

Selected Recognition

Outcome

Higher engagement, lower abandonment, higher CSAT, improved accessibility compliance, record client retention, and increased RFP activity.

Webby People’s Voice


Contributed to healthcare mobile experiences recognized for member value and digital experience quality

Design Company of the Year 2022


Though this distinction has never gone to a healthcare company before, the impact of Kaiser Permanente’s design-forward approach to improving patient care–particularly in an industry that has not historically prioritized user experience–made it worthy of the recognition.

NAB Best of Show


Award recognition for AI-enabled product work across broadcast, media, and advertising technology.

Best use of AI or Machine Learning in video

Recognized by the CSI Awards for Best Use of AI or Machine Learning in Video, honoring innovative applications of artificial intelligence that advance video technology, workflows, and audience experiences.

What Leaders Say
Christian was instrumental in changing the design direction for an organization with true need for a leader. His contributions - reimagining of legacy workflows, core design guides, and centralized component library - will transcend his time at Operative. I learned a great deal from Christian during our time together. I highly recommend Christian for any organization looking for strong design acumen, leadership skills, and a strategic mindset.
Scott Paoletti
CPO, Operative
Christian spearheaded the adoption of AI across solutions with a UX guide and template that significantly reduced the cycle time of design and development... Christian would be a great asset as a leader who gets and drives the strategic vision and also as a person who can get into the details as needed to drive the delivery on that vision.
Christian is a fantastic UX leader and partner. He and I lead the UX team at Kaiser. He was my go-to, confidant and rock. I would pick him as my partner in leadership any day. Not only is he an expert digital leader, he has a huge heart and deeply cares about the growth and recognition of his team and those he works with.


Christian spearheaded the adoption of AI across solutions with a UX guide and template that significantly reduced the cycle time of design and development... Christian would be a great asset as a leader who gets and drives the strategic vision and also as a person who can get into the details as needed to drive the delivery on that vision.
Scott Paoletti
SVP / CTO, Operative


Christian is a fantastic UX leader and partner. He and I lead the UX team at Kaiser. He was my go-to, confidant and rock. I would pick him as my partner in leadership any day. Not only is he an expert digital leader, he has a huge heart and deeply cares about the growth and recognition of his team and those he works with.
Kylie Emers
Head of User Experience, Kaiser Permanente
Scott Paoletti
CPO, Operative
Naren Rajappa
SVP / CTO, Operative
Kylie Emmers
Head of User Experience, Kaiser Permanente
Companies I have had the pleasure to work for

My work has impacted over
20M+ end users.